If a non-food item of inappropriate quality was sold to the buyer and the seller did not discuss its shortcomings with the buyer, the buyer has the right to demand from the seller to replace the item of inappropriate quality with a good quality item; reduce the price of the product accordingly; within a reasonable period of time to eliminate product defects free of charge; to reimburse the costs of removing product defects, if the seller did not remove them within a reasonable time, the defects were removed by the buyer himself or with the help of third parties; to unilaterally terminate the sales contract and demand the return of the money paid for the product.
The product quality guarantee that meets the requirements set forth in legal acts is determined by the seller of the product and/or the product manufacturer, distributor, supplier, importer or any other person who distributes the goods on his own behalf. If this type of warranty is established, it is noted in the description provided with the product.
In cases where the product quality guarantee period has been established, claims for product defects can be made if the defects have been identified within the warranty period. If the warranty period for the accessory is shorter than that of the main product, the claim for defects in the accessory can be made within the warranty period of the main product. If the warranty period for the accessory is longer than that of the main product, a claim for defects in the accessory that were noticed during the warranty period can be made despite the fact that the warranty period for the main product has expired. In cases where the expiration date of the product has been determined, the buyer can file claims for product defects within the expiration date of the product.
In cases where the term of product quality guarantee or suitability for use has not been determined, the buyer can make claims for product defects within a reasonable period, but no later than within two years from the date of handing over the goods to the buyer, unless other legal acts or the goods purchase-sale agreement stipulate a longer term ;
The buyer, who has purchased a product of inadequate quality, must submit a written request to the seller, in which he must indicate the order number and the name of the product to be returned, the defects of the product and one of the following requirements chosen by the buyer, i.e. replace a product of inadequate quality with a product of suitable quality; reduce the price of the product accordingly; within a reasonable period of time to eliminate product defects free of charge; to reimburse the costs of removing product defects, if the seller did not remove them within a reasonable time, the defects were removed by the buyer himself or with the help of third parties; to unilaterally terminate the sales contract and demand the return of the money paid for the product.
The buyer must attach a document confirming the purchase and sale of the goods from the seller to the application. Failure to submit a document confirming the purchase and sale of goods from the seller means that the buyer's claims are not fulfilled.
The seller, upon receiving a written request from the buyer, must provide the buyer with a detailed, motivated written response no later than within 10 working days from the date of receipt of the buyer's request, unless other legal acts stipulate otherwise.
If the seller proves that the product's defects were caused by the buyer's violation of the rules for the use or storage of the product, the product will not be replaced, the defects will not be removed free of charge, and the money will not be returned.
If the buyer does not like the shape, size, color, model or completeness of the purchased product, he has the right to replace it with an analogous product of different dimensions, shape, color, model or completeness within 14 days from the day of receipt of non-food products. If a price difference occurs when exchanging the product, the buyer and the seller must settle according to the recalculated prices.
In this case, the buyer submits a written request to the seller stating his wish.
The buyer must attach a document confirming the purchase and sale of the goods from the seller to the application. Failure to provide a document confirming the purchase and sale of goods from the seller - the buyer's claims are not fulfilled. The buyer can use this right only if the product has not been used, it has not been damaged and has not lost its commercial appearance. A change in the appearance of the product or its packaging, which was necessary to inspect the product, cannot be considered as a change in the appearance of the product.
In the event that the seller does not have a product suitable for replacement, the buyer has the right to return the product to the seller within 14 days from the day of receipt of non-food items and to recover the money paid for it.
If you have any questions, please call +370 688 18101 or e-mail email info@grandines.lt If it is not possible to resolve the dispute with the seller, you can submit requests or complaints regarding low-quality goods or services purchased in our online store to the State Consumer Rights Protection Service (Vilniaus st. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, tel.: 8 526 267 51, website www.vvtat.lt or fill out the application form on the EGS platform http://ec.europa.eu/odr/
The following quality products cannot be exchanged or returned:
The buyer has the right, without specifying a reason and incurring costs other than those specified in Article 6.22811 of the Civil Code, within fourteen days to withdraw from a distance contract or a contract concluded off-premises, with the exception of the following exceptions provided for in part 2 of 6.22810:
1) for service contracts, according to which the services are fully provided to the user, if the user's explicit consent and recognition that he will lose the right to withdraw from the contract when the entrepreneur fully fulfills the contract was obtained before the provision of services;
2) for contracts according to which the price of the goods sold or the services provided depends on the fluctuations of the financial market during the withdrawal period specified in paragraph 1 of this article;
3) contracts for goods manufactured according to the user's special instructions, which are not pre-manufactured and which are manufactured in accordance with the user's personal choice or instruction, or for goods that are clearly adapted to the user's personal needs;
4) contracts for perishable goods or goods with a short shelf life;
5) contracts for packaged goods that have been unpacked after delivery and are unsuitable for return due to health protection or hygiene reasons;
6) contracts for goods which, due to their nature, are inseparably mixed with other items after delivery;
7) contracts for alcoholic beverages, the price of which is determined when concluding the purchase-sale contract and which are delivered thirty days after the conclusion of the contract, and the actual value of the drinks depends on market fluctuations;
8) contracts concluded after the consumer has submitted a specific request to the entrepreneur for this arrival in order to carry out urgent repair or maintenance work. If in this case the entrepreneur provides more additional services than the user specifically indicated, or sells more additional goods than are necessary for repair or maintenance work, the right to withdraw from the contract applies to those additional services or goods;
9) contracts for packaged video or audio recordings or packaged software that have been unpacked after delivery;
10) contracts for the delivery of newspapers, periodicals or magazines, except contracts for the subscription of these publications;
11) contracts concluded at a public auction;
12) contracts for accommodation, goods transportation, car rental, public catering or leisure services, if a specific date or period of service provision is specified in the contract;
13) contracts for the provision of digital content, if the provision of digital content has been started with the user's prior express consent and acknowledgment that as a result he will lose the right to withdraw from the contract.
The procedure for returning and exchanging goods:
For exchanging or returning goods, please contact us by phone at +370 688 18101 or by e-mail. email info@grandines.lt
It will be possible to exchange or return the product using courier services only if the place and time have been agreed in advance. We will return the money for the returned product to the bank account from which the order was paid within 7 working days of receiving the product.